Assistant Store Manager

Retail Leadership · Huntington Beach, California

Description

Hiring Range: DOE


JOB OVERVIEW


Under the Store Manager supervision, the Assistant Store Managerperforms the following duties:

TYPICAL DUTIES & RESPONSIBILITIES

  • Oversee, direct, and assist in store and restaurant operations
  • Follow up on cashier settlements, store promotions, and shift coverage
  • Communicate directly with the department managers on their department issues, concerns, and achievements
  • Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
  • Walk sales floor to monitor/interact with customers and employees
  • Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
  • Review daily sales and monitor the daily labor changes
  • Coordinate training schedule of new hires with department managers ensuring the best instruction
  • Read and respond to Managers reports on matters of importance, relaying the content to applicable department/staff
  • Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
  • Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
  • Responsible for ensuring safety & security of store and staff
  • Direct the efforts of staff to ensure productivity and quality of customer service
  • Report any malfunctioning equipment to appropriate person
  • Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
  • Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
  • Perform duties of staff when required/needed
  • Serve as a role model to others instilling a positive attitude in employees
  • Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
  • Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
  • Develop and train future leaders and is responsible for making sure employees are trained

QUALIFICATION GUIDELINES

Experience

  • Must have prior experience as an assistant store manager, department manager or have equivalent experience

Knowledge of:

  • Verbal proficiency of the English language, and be able to read and write at an advanced level
  • Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to:

  • Demonstrate leadership abilities, excellent customer service skills (written, verbal)
  • Model excellent customer service, and hold your staff accountable for doing the same
  • Be able and prepared to cover breaks for other staff members when needed
  • Place service calls, deal with vendors and contractors

Physical Requirements/Working Conditions:

  • Lift grocery, bulk, produce up to 100 times per day
  • Carry from carts or dolly to shelves, typically less than 3 ft.
  • Push/pull carts and dolly, electric pallet jack
  • Stand and walk frequently & bend/twist often
  • Lift up to 50 lbs. often

Special Requirements:

  • Must be available to work various shifts as needed;
  • Must be available to work at all store locations as needed.

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.